尊敬的德國菲斯曼壁掛爐中國消費者,

Dear German Viessmann Chinese consumers:

您好!

? ? ? 北京菲斯曼供熱技術有限公司(以下簡稱“我司”)是德國菲斯曼集團在中國唯一負責壁掛式燃氣采暖熱水爐(以下簡稱壁掛爐)業務的子公司,全權負責德國菲斯曼壁掛爐產品在中國地區的進口、經銷以及售后服務。近來,我司發現中國市場上出現了多款低價銷售的,非我司授權進口和經銷的菲斯曼品牌壁掛爐。經我司多方核實,該產品屬于個別商家利用非常規渠道將菲斯曼土耳其工廠生產的壁掛爐進口和銷售至中國。其壁掛爐銘牌上明確標識該壁掛爐使用地/銷售地為土耳其。

Viessmann Heating Technology Beijing Co., Ltd.(hereinafter referred to as “our company”) is the only subsidiary of the German Viessmann Group in China, which is fully responsible for the import, distribution and after-sales service of German wall-hung gas heating water heaters (hereinafter referred to as wall-hung boilers) in China. Recently, our company has found a number of low-priced Viessmann wall-hung boilers in the Chinese market, which are not authorized by our company to import and distribute. After verification by our company, the product belongs to individual merchants using unconventional channels to import and sell the wall-hung boilers produced by the Viessmann Turkey factory to China. The nameplate of the wall-hung boiler clearly identifies the place where the boilers should be sold and used is Turkey.

? ? ? 為保障廣大消費者的利益,我司在此提示消費者:壁掛爐產品是涉及電氣安全及燃氣使用安全的產品,為特定市場所設計和生產的壁掛爐產品必須滿足使用環境的要求(如氣源及電源),否則產品運行的穩定性、安全性和耐久性有可能無法得到有效保障,甚至可能導致安全隱患。

In order to protect the interests of consumers, our company hereby reminds consumers that the wall-hung boilers are products related to electrical safety and gas safety. The boiler products designed and produced for specific markets must meet the requirements of the use environment (such as gas Source and power supply), otherwise the stability, safety and durability of the product operation may not be effectively guaranteed, and may even lead to safety risks.

? ? ? 一、 鍋爐生產標準:經正規渠道進口及銷售的菲斯曼壁掛爐產品在滿足歐盟標準的同時滿足中國國標GB25034(在鍋爐銘牌上有體現)。菲斯曼土耳其工廠產品遵循歐盟制造標準的產品,主要針對土耳其和東歐等市場,可能存在與中國標準不相符的情況。在中國銷售該產品違反國家相關規定,工商、燃氣管理部門等已經對部分商戶進行了處罰。

Boiler production standards: The Viessmann wall-hung boiler products imported and sold through regular channels meet the Chinese national standard GB25034 (reflected on the boiler nameplate) while meeting EU standards. The products of the Viessmann Turkey factory comply with EU manufacturing standards, mainly for markets such as Turkey and Eastern Europe, and may not be in line with Chinese standards. The sale of this product in China violates relevant state regulations, and the industrial and commercial and gas management departments have already imposed penalties on some merchants.

? ? ? ?二、 氣源適配性:土耳其工廠生產的壁掛爐適用歐盟的天然氣標準,而德國生產出口至中國的壁掛爐產品的設計制造嚴格遵循中國燃氣標準12T(在銘牌上有明確體現)。由于適用天然氣成分不同及適用標準不同,若在中國使用土耳其工廠生產的壁掛爐,有可能存在一定的燃氣安全隱患。

The gas source adaptability: the boilers produced in the Turkey factory are applicable to the European Union's natural gas standards, and the design and manufacture of the German-made wall-hung boilers exported to China strictly follows the Chinese gas standard 12T (which is clearly reflected on the nameplate). Due to the different natural gas composition and applicable standards, if a wall-hung boiler produced in Turkey factory is used in China, there may be certain gas safety hazards.

? ? ? 三、 電源適配性:所有經我司授權進口和經銷的菲斯曼壁掛爐均自帶符合中國大陸標準的原裝電源線和插頭(三相220V);而土耳其生產的菲斯曼壁掛爐電源插座為兩相230V,若通過私自改線或臨時搭接則有可能存在電源安全隱患,存在漏電、燒毀貴重電子元件的風險,嚴重的甚至會引起火災。

The power adapter: all the Viessman wall-hung boilers authorized by our company to import and distribute are equipped with the original power cord and plug (three-phase 220V) in line with the Chinese mainland standard; and the Viessmann wall-hung boiler power supply produced in Turkey is 230V for two phases. If it is changed by private or temporary connection, there may be power supply safety hazards, and there is a risk of leakage and burning of valuable electronic components, and even serious fire may occur.

? ? ? 四、 中國權威檢測機構測試和認證:所有經我司或正規授權進口和經銷的菲斯曼壁掛爐都具備完整齊全的權威檢測報告。

Testing and certification of China's authoritative testing institutions: All Viessman wall-hung boilers imported and distributed by our company or officially authorized have complete authoritative testing reports.

? ? ? 五、 售后服務保障:所有經我司授權進口和經銷的壁掛爐的售后人員均由我司提供專業的技術售后培訓,并由我司正規授權服務商提供質保和售后服務;非我司授權進口和經銷的壁掛爐產品因為可能存在偽造標識,篡改部件和資料等情況,我司無法承擔質保和售后責任。

After-sales service guarantee: All the after-sales personnel of the wall-hung boilers authorized by our company to import and distribute are provided with professional technical after-sales training by our company, and the warranty service and after-sales service are provided by our regular authorized service providers; Because of the possible existence of forged logos, tampering with parts and materials, we are unable to assume the warranty and after-sales responsibility of unauthorised imported and distributed
wall-hung boiler products.

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? ? ? ?特此公告!敬請廣大消費者不要購買或使用此類產品,認清所謂的“平行進口”等虛假宣傳,自2017年起,凡是為中國設計生產的壁掛爐全部帶有全息防偽標識(注明有:德國制造/德國設計)。歡迎您與我們共同分辨,抵制個別商家的不軌行為,菲斯曼熱線 4006508850、天貓、京東等官方渠道愿意隨時接受您的質詢。我們對選購過程中造成的困擾深表歉意,竭誠為您提供優質的產品和服務。我公司正在積極準備采取包括法律手段在內的各種措施來制止此類產品的非法流通。

Consumers are advised not to buy or use such products, and to recognize the so-called "parallel import" and other false propaganda. Since 2017, all the wall-hung boilers designed and produced for China have holographic anti-counterfeiting labels (note: Germany Manufacturing / German design). You are welcome to distinguish with us and resist the misconduct of individual merchants. The official channels such as the Viessmann Hotline 4006508850, Tmall, JD are willing to accept your inquiry at any time. We apologize for the troubles caused by the purchase process and we will provide you with the best quality products and services. Our company is actively preparing for various measures including legal means to stop the illegal circulation of such products.

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? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 北京菲斯曼供熱技術有限公司

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Viessmann Heating Technology Beijing Co., Ltd.

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2018.09.01